Project Description
A voice assistant was developed to automatically answer debtor inquiries - even outside business hours. Functionalities: - Query of current processing status - Arrangement of installment payments - Information about next steps in the process
Scope of Services
- Round-the-clock availability
- Reduction of callback requests
- Relief of internal resources
- Faster response time to inquiries
- Higher satisfaction among debtors
Challenge
Debtors could only reach the company during business hours. Many inquiries were standard questions that consumed valuable employee time.
Solution
Development of an AI phone assistant that automatically answers standard inquiries, can arrange installment payments, and forwards complex cases to employees.
Results
24/7 availability, significant reduction in callbacks, and relief of employees for more complex cases.
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